Brazil’s consumer protection agency is demanding answers from Live Nation about reduced screen configurations for the South American leg of BTS’ blockbuster ARIRANG world tour.
The country’s National Consumer Secretariat, known as Senacon, sent an inquiry to Live Nation Brasil and Ticketmaster Brasil ahead of BTS’ planned shows at São Paulo’s Estádio do MorumBIS on Wednesday (Oct. 28), Friday (Oct. 30) and Saturday (Oct. 31). These are the final South America shows of the ARIRANG tour, which has grossed more than $500 million worldwide since kicking off in April. The trek goes to Asia next and runs through 2027.
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BTS fans have been complaining on social media that the tour’s South American leg, which has already hit Colombia, Peru, Chile and Argentina, features only four stage screens instead of the 12 that were included on other continents. Some ARMY members brought these complaints to Brazil’s Senacon, leading to the Live Nation inquiry last Thursday (Oct. 22).
“The problem lies in the way tickets are being sold and the information being provided about the stage setup,” said Brazil’s National Consumer Secretary Ricardo Morishita in a statement Friday (Oct. 23). “We know that consumer law guarantees both transparency and accurate, clear information.”
Senacon is asking Live Nation to clarify the audiovisual structure for the tour’s Latin American leg, including whether it creates visibility issues for audience members in certain far-back areas of the stadium. The agency also wants to know why the screen structure was changed for Latin America and whether it was accurately advertised to ticket buyers ahead of time.
Live Nation Brasil said in a statement on Monday (Oct. 26) that the stage setup for BTS’ South American leg is “exactly as shown on the official event map published when ticket sales opened in April 2026.”
“The setup also includes a video system with four LED screens integrated into the central tower, facing all sides of the stadium for a 360-degree experience,” continued Live Nation’s statement, originally released in Portuguese. “This production differs from other regions due to logistical and scheduling constraints, which were essential to bring the tour to as many fans as possible across the region.”
Live Nation has a booking agreement running through 2031 with MorumBIS Stadium, which is owned by São Paulo FC. Expansion in Latin America has been a major priority for the global live music company in recent years.
Reps for HYBE, the Korean music giant behind BTS, did not immediately return a request for comment on Tuesday (Oct. 27). HYBE has seen record-high revenues this year amid BTS’ comeback album ARIRANG and the accompanying tour.