- Students are reporting unexpected cancellations and refunds after upgrading from free Google AI Plus student plans to discounted AI Pro subscriptions.
- The cancellations are also leaving affected students without their original free benefits, which Google’s existing policy may prevent them from recovering.
- Google One support is reportedly escalating some cases for further verification, but it hasn’t confirmed a fix.
- We’ve contacted Google for comment.
Upgrading to a better Google AI plan should mean getting more features, not losing everything you already had. Yet some students say that’s exactly what happened when they moved from free Google AI Plus subscriptions to discounted AI Pro plans. Google is reportedly canceling these upgrades and issuing refunds without users requesting them, leaving affected students without either subscription and, potentially, no way to recover their original free benefits.
Complaints have surfaced on Reddit and Google’s support forums, with multiple students describing a similar sequence. They signed up for a free 12-month Google AI Plus student offer, accepted a discounted AI Pro upgrade, and subsequently received unexpected cancellation and refund notices. Instead of returning to AI Plus, their accounts reverted to the free tier.