Apple acknowledges iPhone Duo’s inner screen durability issue, offers free replacement to affected units

Apple has acknowledged a durability issue affecting the inner display of its first foldable smartphone, the iPhone Duo, after several customers reported cracked screens shortly after buying the device. The company said the problem affects a small number of units and has advised users experiencing display issues to contact AppleCare for a replacement. The reports first appeared on Reddit and other social media platforms. Some users claimed they heard a crunching sound while unfolding the phone, followed by a crack along the center crease. Others reported white patches and display malfunctions on the right side of the screen. These reports have raised questions about the durability of Apple’s first foldable iPhone.

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Apple acknowledges iPhone Duo’s inner display issue

Apple has confirmed that some iPhone Duo units are experiencing problems with their inner displays. In a statement to Bloomberg’s Mark Gurman, the company said, “We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”

The company added that the issue affects a very small number of devices. It also said most iPhone Duo units are not susceptible to the problem. 

Apple has not revealed what is causing the issue. It has also not shared the exact number or percentage of devices affected by the problem.

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Apple iPhone Duo Customers report cracked screens within hours of use 

According to Bloomberg’s Mark Gurman, several iPhone Duo users have reported damage to the inner display after a short period of use. In some cases, customers said they heard a crunching sound when opening the phone. A large crack then appeared along the screen’s centre crease. Other users reported a white patch or different display problems on the right side of the screen.

Bloomberg News independently verified the issue with more than half a dozen customers. These users provided photographs of their damaged devices or evidence of their conversations with Apple support.

While the problem appears to affect only some units, it raises questions about the durability of Apple’s first foldable smartphone.

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A setback for Apple’s first foldable iPhone?

The reports of early screen damage could pose a setback for Apple. The iPhone Duo is one of the company’s most awaited product launches in years. While Apple maintains that the issue affects only a small number of devices, the complaints may raise concerns among potential buyers about the long-term durability of its first foldable iPhone.